Many thanks for your letter to inform me that the Shipley branch is now open on Saturdays.
I have no idea why you are telling me this as this branch is 6 miles away! If you look at my address or postcode, it will tell you that I live in Leeds.
Also, the opening time is not convenient for me as it opens at 10am. I believe your competitor, Natwest opens at 8 or maybe 9 am on a Saturday morning but definitely earlier than your branches.
You said in your letter that I could talk to the advisors on how to get the most of my money.. The unfortunate thing is, on a Saturday, i can't get any money (greater than £500 - withdrawal limit) out of my account because the counters are not open.
I do not understand why you have to have all your counters closed but have three member of staff in the lobby telling me I can't get MY money out. They even had the audacity to suggest that I can get a bank draft which will cost me £20.
So anyway, HSBC, I've decided to bank with someone else. Not letting me have access to MY money was the last straw.
Your ex-customer, Fat Fingers.